Privacy & Cookie Policy

We take our commitment to your privacy seriously, and we treat any information you provide to us with care. By visiting www.glenntelfer.me you are accepting and consenting to the practices described in our privacy policy.

What we collect, store and why

While you visit our site, we may track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating shipping
  • Shipping address: we’ll ask you to enter this so we can send you the order

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

In order to complete your order we may need to disclose some of your information to our delivery and payment partners, for example, PayPal, Royal Mail, TNT Post, DPD, Parcel Force, UPS.

Payments

Our store payment is hosted on PayPal. They provide us with the online e-commerce platform that allows us to sell our products and services to you. When processing payments, your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

Contact form

All information submitted via our contact form will be sent to our glenn@glenntelfer.me email account inbox and does not track users or write any user personal data to a database.

Cookies

Recent EU legislation means that we have to advise you that you have to accept cookies from this site in order to use it. This warning is to advise you that this site uses cookies to store information about how you use this site solely to make the use of the site easier. No information is collected, no information is stored and no information is sold to third parties.

Cookies are small data files that websites generate and ask to store on your computer. Most websites use cookies in one form or another. They are typically used to:

  • remember settings, so you don’t have to keep re-entering them whenever you visit a new page
  • remember information you give to a website, such as a list of products in your shopping basket
  • measure how you use the website so we can make sure it meets your needs

To learn more about cookies and how to manage them, visit AboutCookies.org.

Google Analytics

Google Analytics is in use to collect information about how visitors use this site. This provides us with important information that can enable the site to work better. We do not link this information to your name or address.

The following cookies are used by Google Analytics:

Name Typical content Cookie expires after
_utma Randomly Generated ID 2 years
_utmb Randomly Generated ID 30 minutes
_utmc Randomly Generated ID When you close your web browser
_utmz Randomly Generated ID 6 months

How long we retain your data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will:

  • Retain pending orders for 7 days
  • Retain failed orders for 7 days
  • Retain cancelled orders for 7 days
  • Retain completed orders for 2 months
  • Retain invoicing information for 7 years to comply with HMRC

How we protect your data

  • Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
  • Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

What rights you have over your data

You can request to receive or for us to erase any personal data  that we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Please email: glenn@glenntelfer.me

Contact information

Address: 6 Pinkhill Park, Edinburgh EH12 7FA Email: glenn@glenntelfer.me

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.